Terms of service

TERMS OF SERVICE

Last updated: June 2026

OVERVIEW

This website is operated by Canadian Info Tech Ltd (CIT LTD), the owner 
and founder of OAKUA®. Throughout the site, the terms "we", "us" 
and "our" refer to CIT LTD.

CIT LTD offers this website, including all information, tools and Services 
available from this site to you, the user, conditioned upon your 
acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage 
in our "Service" and agree to be bound by the following terms and 
conditions ("Terms of Service", "Terms"), including those additional 
terms and conditions and policies referenced herein and/or available 
by hyperlink. These Terms of Service apply to all users of the site, 
including without limitation users who are browsers, vendors, 
customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or 
using our website/online shop. By accessing or using any part of the site, you 
agree to be bound by these Terms of Service. If you do not agree to 
all the terms and conditions of this agreement, then you may not 
access the website or use any Services.

Any new features or tools which are added to the current store shall 
also be subject to the Terms of Service. We reserve the right to 
update, change or replace any part of these Terms of Service by 
posting updates and/or changes to our website. It is your 
responsibility to check this page periodically for changes.

Our store is hosted on Shopify Inc. They provide us with the online 
e-commerce platform that allows us to sell our products and Services 
to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at 
least the age of majority in your state or province of residence, or 
that you have given us your consent to allow any of your minor 
dependents to use this site.

You may not use our products for any illegal or unauthorized purpose 
nor may you, in the use of the Service, violate any laws in your 
jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a 
destructive nature.

A breach or violation of any of the Terms will result in an immediate 
termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason 
at any time.

You understand that your content (not including credit card 
information) may be transferred unencrypted and involve transmissions 
over various networks. Credit card information is always encrypted 
during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit 
any portion of the Service without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is 
not accurate, complete or current. The material on this site is 
provided for general information only and should not be relied upon 
as the sole basis for making decisions without consulting primary, 
more accurate or more complete sources of information. Any reliance 
on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, 
but we have no obligation to update any information on our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service 
(or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any 
modification, price change, suspension or discontinuance of 
the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online 
through the website. These products or Services may have limited 
quantities and are subject to return or exchange only according to 
our Refund Policy.

We have made every effort to display as accurately as possible the 
colours and images of our products that appear at the store. We 
cannot guarantee that your computer monitor's display of any colour 
will be accurate.

We reserve the right to limit the sales of our products or Services 
to any person, geographic region or jurisdiction. We reserve the 
right to discontinue any product at any time.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may 
limit or cancel quantities purchased per person, per household or 
per order.

You agree to provide current, complete and accurate purchase and 
account information for all purchases made at our store. You agree 
to promptly update your account and other information, including 
your email address and credit card numbers and expiration dates, 
so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we 
neither monitor nor have any control nor input. Any use by you of 
the optional tools offered through the site is entirely at your own 
risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Third-party links on this site may direct you to third-party websites 
that are not affiliated with us. We are not responsible for examining 
or evaluating the content or accuracy of third-party websites and we 
will not have any liability for any third-party materials, websites, 
products or Services.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, proposals or other 
materials, you agree that we may, at any time, without restriction, 
edit, copy, publish, distribute, translate and otherwise use in any 
medium any comments that you forward to us.

You agree that your comments will not violate any right of any 
third party, including copyright, trademark, privacy or other 
personal or proprietary right. You are solely responsible for any 
comments you make and their accuracy.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed 
by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains 
typographical errors, inaccuracies or omissions that may relate to 
product descriptions, pricing, promotions, offers, product shipping 
charges, transit times and availability. We reserve the right to 
correct any errors, inaccuracies or omissions, and to change or 
update information or cancel orders if any information in the Service 
is inaccurate at any time without prior notice.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of 
Service, you are prohibited from using the site or its content for 
any unlawful purpose, to violate any international, federal, 
provincial or state regulations, rules, laws, or local ordinances, 
to infringe upon or violate our intellectual property rights or the 
intellectual property rights of others, to harass, abuse, insult, 
harm, defame, slander, disparage, intimidate, or discriminate based 
on gender, sexual orientation, religion, ethnicity, race, age, 
national origin, or disability, to submit false or misleading 
information, to upload or transmit viruses or any other type of 
malicious code, to collect or track the personal information of 
others, or to interfere with or circumvent the security features 
of the Service or any related website.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our 
Service will be uninterrupted, timely, secure or error-free.

The Service and all products and Services delivered to you through 
the Service are provided 'as is' and 'as available' for your use, 
without any representation, warranties or conditions of any kind, 
either express or implied.

In no case shall Canadian Info Tech Ltd, our directors, officers, 
employees, affiliates, agents, contractors, suppliers, Service 
providers or licensors be liable for any injury, loss, claim, or 
any direct, indirect, incidental, punitive, special, or consequential 
damages of any kind arising from your use of any of the Service or 
any products procured using the Service.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Canadian Info Tech 
Ltd and our parent, subsidiaries, affiliates, partners, officers, 
directors, agents, contractors, licensors, Service providers, 
subcontractors, suppliers, interns and employees from any claim or 
demand, including reasonable attorneys' fees, made by any third party 
due to or arising out of your breach of these Terms of Service or 
your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is 
determined to be unlawful, void or unenforceable, such provision 
shall nonetheless be enforceable to the fullest extent permitted by 
applicable law, and the unenforceable portion shall be deemed to be 
severed from these Terms of Service.

SECTION 16 - TERMINATION

These Terms of Service are effective unless and until terminated by 
either you or us. You may terminate these Terms of Service at any 
time by notifying us that you no longer wish to use our Services, 
or when you cease using our site.

If in our sole judgment you fail to comply with any term or provision 
of these Terms of Service, we may terminate this agreement at any 
time without notice and you will remain liable for all amounts due 
up to and including the date of termination.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted 
by us on this site constitute the entire agreement and understanding 
between you and us and governs your use of the Service, superseding 
any prior or contemporaneous agreements, communications and proposals, 
whether oral or written, between you and us.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide 
you Services shall be governed by and construed in accordance with 
the laws of the United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right, at our sole discretion, to update, change or 
replace any part of these Terms of Service by posting updates and 
changes to our website. Your continued use of or access to our 
website or the Service following the posting of any changes to these 
Terms of Service constitutes acceptance of those changes.

SECTION 20 - INSTALLATION & WATER REGULATIONS

OAKUA® Smart Bidets (Model PD‑00B2) are designed as off‑mains, cistern‑mounted devices and do not connect to the mains water supply. Because they operate solely using the water already stored inside the toilet cistern, they fall outside the categories of products that typically require WRAS approval and are not subject to the same regulations as conventional mains‑connected bidet showers.

For conventional mains‑connected bidet showers (not OAKUA® products), installation must comply with local water authority regulations, which is a legal requirement in the UK.

Canadian Info Tech Ltd will NOT be responsible for any water damage caused by incorrect installation, or by sprayers, hoses, or fittings left under continuous mains water pressure.

If you have any concerns regarding installation compliance for mains‑connected products, please consult WRAS regulations or the water regulations applicable in your region or territory.

SECTION 21 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Email: info@oakua.com
Phone: 01158243003
WhatsApp: 07887 075553
Website: www.oakua.com

Canadian Info Tech Ltd
Castle Cavendish Works, Ground Floor 1, Office G7
Dorking Road, Nottingham, NG7 5PN
United Kingdom

Company Registration No: 15033533
VAT No: GB 461152812