Refund policy

REFUND & RETURNS POLICY

Last updated: June 2026

OVERVIEW

We have a 15-day return policy, which means you have 15 days after 
receiving your item to request a return. We will always treat you 
fairly and aim to resolve any issues quickly and to your complete 
satisfaction.

HOW TO REQUEST A RETURN

To start a return, contact us at info@oakua.com or WhatsApp 
07887 075553. Please do not send items back without contacting 
us first, we will provide you with a return reference number 
which is required to process your return.

Items arriving without a return reference number will not be 
processed until you have contacted us to obtain one.

Return address:
Canadian Info Tech Ltd
Castle Cavendish Works, Ground Floor 1, Office G7
Dorking Road, Nottingham, NG7 5PN
United Kingdom

RETURN CONDITIONS

To be eligible for a return your item must be:
- In the same condition as received — unused and unworn
- In its original packaging with all accessories included
- Accompanied by proof of purchase or receipt

REFUNDS

Once we receive and inspect your return we will notify you whether 
your refund has been approved. If approved, you will be refunded 
to your original payment method within 10 business days. Please 
allow additional time for your bank or card provider to process 
the payment.

If more than 15 business days have passed since your refund was 
approved, please contact us at info@oakua.com.

CHANGE OF MIND RETURNS

If you change your mind, we will offer a full refund within 15 days 
of receiving your goods, provided items are returned in unused, 
re-saleable condition. Please note:

- Free delivery does not apply to change of mind returns — a 
  delivery charge of £4.95 (Royal Mail) or £9.95 (courier) will 
  be deducted from your refund
- Returns after the 15-day period are at our discretion and will 
  incur a 25% restocking fee
- Special or expedited delivery charges are non-refundable

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon receipt and contact us within 48 
hours if your item is defective, damaged, or incorrect. We will 
evaluate the issue and resolve it as quickly as possible.

Email: info@oakua.com
WhatsApp: 07887 075553

EXCHANGES

The fastest way to exchange an item is to return it and once the 
return is accepted, place a new order for the replacement item. 
Exchange items will only be dispatched after we have received 
the original item in its original condition.

NON-RETURNABLE ITEMS

The following items cannot be returned:
- Items that have been used or installed
- Special or custom orders
- Sale items and gift cards
- Items damaged due to limescale, hard water, rust from old 
  piping, or foreign debris in the water system

WARRANTY

All OAKUA® products include a 45‑day warranty for the Li‑ion battery unit set and a 6‑month warranty for the brushless DC water pump, starting from the date of purchase. Where applicable, extended warranty periods will be clearly stated on the product page.

We aim to repair defective items or replace them with a like‑for‑like replacement. If neither option is possible, a full refund will be issued upon receipt and inspection of the defective item.

Please note:

  • Warranty does not cover damage caused by incorrect installation and/or improper use.

  • Canadian Info Tech Ltd accepts no responsibility for installation defects.

  • Warranty extensions apply only to OAKUA® branded products and must be activated within 30 days of purchase.

EU CUSTOMERS

If your order is being shipped to the European Union, you have the 
right to cancel or return your order within 14 days for any reason, 
without justification. Items must be unused, in original packaging, 
and accompanied by proof of purchase.

CONTACT US

For all returns, refund and warranty enquiries:

Email: info@oakua.com
WhatsApp: 07887 075553
Website: www.oakua.com

OAKUA® by Canadian Info Tech Ltd
Registered in England & Wales
Company Registration No: 15033533
VAT Registration No: GB 461152812