Privacy policy
PRIVACY POLICY
Last updated: June 2026
This Privacy Policy describes how Canadian Info Tech Ltd, the founder
and owner of OAKUA® (the "Site", "we", "us", or "our") collects, uses,
and discloses your personal information when you visit, use our services,
or make a purchase from oakua.com (the "Site") or otherwise communicate
with us regarding the Site (collectively, the "Services"). For purposes
of this Privacy Policy, "you" and "your" means you as the user of the
Services, whether you are a customer, website visitor, or another
individual whose information we have collected pursuant to this
Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect
changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on the Site, update the
"Last updated" date and take any other steps required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from
a variety of sources, as set out below. The information that we collect
and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information
we collect about you to communicate with you, provide or improve the
Services, comply with any applicable legal obligations, enforce any
applicable terms of service, and to protect or defend the Services,
our rights, and the rights of our users or others.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how
you interact with our Site and use our Services. When we use the term
"personal information", we are referring to information that identifies,
relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services
may include:
- Contact details including your name, address, phone number,
and email
- Order information including your name, billing address, shipping
address, payment confirmation, email address, and phone number
- Account information including your username, password, security
questions and other information used for account security purposes
- Customer support information including the information you choose
to include in communications with us
Some features of the Services may require you to directly provide us
with certain information about yourself. You may elect not to provide
this information, but doing so may prevent you from using or accessing
these features.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction
with the Services ("Usage Data"). To do this, we may use cookies, pixels
and similar technologies ("Cookies"). Usage Data may include information
about how you access and use our Site and your account, including device
information, browser information, information about your network
connection, your IP address and other information regarding your
interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from
vendors and service providers who may collect information on our behalf,
such as:
- Companies who support our Site and Services, such as Shopify
- Our payment processors, who collect payment information to process
your payment and fulfil your orders
- Third party tracking technologies including pixels, web beacons,
software developer kits, and cookies when you visit our Site or
interact with our Services
Any information we obtain from third parties will be treated in
accordance with this Privacy Policy.
HOW WE USE YOUR PERSONAL INFORMATION
Providing Products and Services
We use your personal information to provide you with the Services,
including to process your payments, fulfil your orders, send
notifications related to your account, purchases, returns and
exchanges, create and manage your account, and arrange shipping
and returns.
Marketing and Advertising
We may use your personal information for marketing and promotional
purposes, such as to send marketing, advertising and promotional
communications by email, text message or postal mail, and to show
you advertisements for products or services. If you are an EEA
resident, the legal basis for these activities is our legitimate
interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention
We use your personal information to detect, investigate or take
action regarding possible fraudulent, illegal or malicious activity.
If you believe your account has been compromised, please contact us
immediately. If you are an EEA resident, the legal basis for these
activities is our legitimate interest in keeping our website secure,
according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement
We use your personal information to provide customer support and
improve our Services, in our legitimate interests to be responsive
to you and maintain our business relationship with you according
to Art. 6 (1) (f) GDPR.
COOKIES
Like many websites, we use Cookies on our Site. We use Cookies to
power and improve our Site and Services, to run analytics and better
understand user interaction with the Services. We may also permit
third parties and service providers to use Cookies on our Site.
Most browsers automatically accept Cookies by default, but you can
choose to set your browser to remove or reject Cookies through your
browser controls. Please keep in mind that removing or blocking
Cookies can negatively impact your user experience and may cause
some of the Services to work incorrectly or no longer be available.
For specific information about the Cookies that we use related to
powering our store with Shopify, see https://www.shopify.com/legal/cookies
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information
to third parties, including:
- Vendors or other third parties who perform services on our behalf
(e.g., IT management, payment processing, data analytics, customer
support, cloud storage, fulfilment and shipping)
- Business and marketing partners to provide services and advertise
to you
- When you direct or consent to our disclosure of certain information
to third parties
- Within our corporate group in our legitimate interests to run a
successful business
- In connection with a business transaction such as a merger or
bankruptcy, or to comply with any applicable legal obligations
We do not use or disclose sensitive personal information without
your consent or for the purposes of inferring characteristics
about you.
THIRD PARTY WEBSITES AND LINKS
Our Site may provide links to websites or other online platforms
operated by third parties. We do not guarantee and are not
responsible for the privacy or security of such sites. Our
inclusion of such links does not imply any endorsement of the
content on such platforms or of their owners or operators.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do
not knowingly collect any personal information about children.
If you are the parent or guardian of a child who has provided us
with their personal information, you may contact us using the
contact details set out below to request that it be deleted.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or
impenetrable, and we cannot guarantee perfect security. We
recommend that you do not use insecure channels to communicate
sensitive or confidential information to us.
How long we retain your personal information depends on different
factors, such as whether we need the information to maintain your
account, to provide the Services, comply with legal obligations,
resolve disputes or enforce other applicable contracts and policies.
YOUR RIGHTS
Depending on where you live, you may have some or all of the
rights listed below in relation to your personal information:
- Right to Access / Know — request access to personal information
we hold about you
- Right to Delete — request that we delete your personal information
- Right to Correct — request that we correct inaccurate information
- Right of Portability — receive a copy of your personal information
- Right to Opt out of Sale or Sharing or Targeted Advertising
- Restriction of Processing — ask us to stop or restrict processing
of your personal information
- Withdrawal of Consent — where we rely on consent to process your
personal information
- Appeal — appeal our decision if we decline to process your request
- Managing Communication Preferences — opt out of promotional emails
at any time using the unsubscribe option in our emails
You may exercise any of these rights by contacting us using the
contact details provided below.
COMPLAINTS
If you have complaints about how we process your personal information,
please contact us using the contact details provided below. If you are
not satisfied with our response, you may lodge your complaint with your
local data protection authority. For the EEA, you can find a list of
the responsible data protection supervisory authorities at
https://edpb.europa.eu
INTERNATIONAL USERS
We may transfer, store and process your personal information outside
the country you live in. If we transfer your personal information out
of Europe, we will rely on recognised transfer mechanisms like the
European Commission's Standard Contractual Clauses, or any equivalent
contracts issued by the relevant competent authority of the UK.
CONTACT
Should you have any questions about our privacy practices or this
Privacy Policy, or if you would like to exercise any of the rights
available to you, please contact us:
Email: info@oakua.com
WhatsApp: 07887 075553
Website: www.oakua.com
For the purpose of applicable data protection laws, we are the data
controller of your personal information.
OAKUA® by Canadian Info Tech Ltd
Registered in England & Wales
Company Registration No: 15033533
VAT Registration No: GB 461152812