Shipping policy

SHIPPING POLICY

Last updated: June 2026

PROCESSING & DISPATCH

We aim to process and dispatch all completed orders received before 
12:00 noon the same working day. All items will be securely packed 
to prevent damage in transit.

Upon placing your order you will receive:
- An order confirmation email detailing the item(s) ordered, price 
  paid, VAT where applicable, and your delivery address
- A paid invoice receipt in PDF format

It is your responsibility to check the order confirmation to ensure 
the delivery address, items ordered, and price charged are all 
correct. Please contact us immediately at info@oakua.com if there 
are any discrepancies so we may amend them in a timely manner.

Our products are offered subject to availability. In the rare event 
we cannot supply any part of your order, we will contact you via 
email or phone and offer an immediate refund.

UK DELIVERY

We offer FREE standard delivery on all orders within the 
United Kingdom.

Estimated delivery times:
- Standard delivery: 3–5 working days
- Express/next day courier: available at additional cost — 
  select at checkout

Please allow 5 working days for your goods to arrive by standard 
service. If you have not received your goods after this period, 
please contact us at info@oakua.com with your order number.

Important: You must notify us within 10 days of the purchase date 
if an item has failed to arrive. After this date we will be unable 
to support any claim.

COURIER DELIVERIES

When using our courier service, someone will need to be available 
at the delivery address to sign for receipt of the package. The 
courier company will provide a tracking number and scanned copy 
of the receiving signature on request as proof of delivery.

We cannot accept responsibility for delays caused by the courier 
service. If it is essential your product arrives by a certain date, 
we strongly advise you select our express courier delivery option 
at checkout.

MISSED & REFUSED DELIVERIES

If you are not available at the time of delivery, the courier will 
leave a card with instructions on how to rearrange delivery or 
collect your parcel from a local depot.

If a customer refuses to accept a delivery after placing an order, 
this will be recorded as a return due to change of mind and the 
return courier cost will be deducted from any refund processed, 
only after the package has been safely received by us.

LOST ORDERS

In the rare event an item is lost by the courier, please note there 
must be a minimum delay of 15 working days from the date of postage 
before an item can be considered lost. In the event an item is 
confirmed lost by the courier, we will either send a replacement 
or issue a full refund immediately.

DAMAGED OR MISSING ITEMS

It is essential you open and check the condition of your order as 
soon as possible after receipt. In the rare situation your order 
arrives with damaged or missing components, this must be notified 
in writing by email to info@oakua.com within 48 hours of receiving 
your goods for compensation to be considered.

Any claim notified after 48 hours will NOT be considered.

Please note: Once an item has been installed, no claims will be 
considered for damage or missing parts.

INTERNATIONAL SHIPPING

We currently ship to selected international destinations. If you 
are ordering from outside the United Kingdom, you as the purchaser 
will be responsible for any customs duties or taxes applicable in 
your country or territory.

For international shipping enquiries please contact us at 
info@oakua.com or WhatsApp 07887 075553.

PROOF OF DELIVERY DISPUTES

In the unlikely event a recipient claims goods have not been 
delivered, and the courier company holds a valid signature as 
proof of delivery to the specified delivery address, the recipient 
will be required to liaise directly with the courier company 
concerned.

REVIEWS

After your purchase you may receive an automated invitation to 
review the quality of your product and the level of service you 
received. You may choose to ignore this or complete the survey at 
your discretion. If you complete the survey we may use your 
response in an anonymous publication on our site.

CONTACT US

For all shipping and delivery enquiries:

Email: info@oakua.com
WhatsApp: 07887 075553
Website: www.oakua.com

Canadian Info Tech Ltd
Castle Cavendish Works, Ground Floor 1, Office G7
Dorking Road, Nottingham, NG7 5PN
United Kingdom

Company Registration No: 15033533
VAT Registration No: GB 461152812